1. Scope of application

The terms and conditions contained in this document shall apply to the relationship between the visitor (hereinafter referred to as the "Client") and ZEN & ART from the moment the booking is requested until the moment the period of accommodation in our establishment ends.

Where these Terms and Conditions do not apply, the Portuguese legislation in force shall apply.

2. Bookings and payments

Your booking must be accompanied by initial payment of the agreed part of the cost of your stay and implies acceptance of these General Conditions.

Once your booking has been confirmed, you will receive an email confirming the details of your stay (booking reference, arrival and departure dates, number of guests and rooms, and the advance payment). The remaining balance is payable 72 hours before arrival, except for “no prepayment” bookings, where payment is made on arrival at check-in.

3. Payment methods

Payment by debit or credit card, VISA or Mastercard is accepted. Card details are required as a guarantee at the time of booking in order for the booking to be considered valid.

VAT

All prices indicated on our website or elsewhere for rooms and services include VAT (the general sales tax in Portugal). If VAT rates change, we reserve the right to change our prices accordingly.

4. Children/Babies

Accommodation for babies up to 2 years of age is free of charge. If you require a cot, please check availability when booking.

For children aged 3–8, a child supplement of €20.00 applies. If you require an extra child’s bed (bed size: 190cm x 90cm), please enquire about availability and the price at the time of booking.

5. Pets

Pets are not allowed in general. However, please check the possibility in your specific case.

6. Smoking

Smoking is not allowed inside.

7. Booking cancellation policy

In the tariff WITHOUT PREPAYMENT, No prepayment is required at the time of booking. The credit card is used at the time of booking for validation purposes only. Cancellation is free of charge until 3 days before arrival. After this deadline, the full amount of the reservation will be charged in the event of cancellation or no-show.

In the tariff STANDARD, cancellation is free of charge up to 14 days before arrival. After this deadline, the full amount of the booking will be charged in the event of cancellation or a no-show.

In the tariff NON-REFUNDABLE, the prepaid amount is non-refundable. If the booking is cancelled at any time prior to check-in (including in the event of a no-show), 100% of the booking amount is payable.

In the tariff FLEXIBLE, cancellation is free of charge up to 24 hours before arrival. After this time, the full amount of the booking will be charged in the event of cancellation or a no-show.

A CORPORATE RATE This rate applies exclusively to bookings invoiced to national or international companies, provided the company’s Tax Identification Number (or equivalent), name and address are provided at the time of booking. This rate is not available via the website’s booking engine and must be requested directly from the accommodation provider using the official contact details. There is a set base rate for this tariff, and special conditions may be granted depending on the volume of bookings made by the company. For further information or to request this tariff, please contact the accommodation directly. The Corporate Tariff may be available in the following categories STANDARD, NON-REFUNDABLE or FLEXIBLE, subject to the cancellation conditions set out above.

8. If we have to change or cancel your booking

We do not expect to have to make changes to your booking, however sometimes problems occur and bookings have to be changed or cancelled. We will only change or cancel your booking if necessary to carry out or complete essential repair or renovation work, or for other reasons unforeseen at the time you made your booking, which are beyond our reasonable control.

If we have to change or cancel your booking, we will use our reasonable endeavours to offer you a suitable alternative booking. If we are unable to offer you a suitable alternative, or if you do not accept the alternative we offer, we will refund the full amount you paid us for the booking, but you will have no further liability for any other loss you may suffer.

9. Arrivals / Departures

Arrivals

Please give us your best estimate of arrival time. Check-in takes place between 15:00 and 19:00. If guests arrive earlier, we will do our best to store their luggage until they check into their room. For arrivals after 6pm, please inform us in advance to see how we can best facilitate arrival.

Departures

As a general rule, check-out must be before 12:00. If guests wish, subject to availability, we will endeavour to store their luggage at our reception, but we cannot be held responsible for any loss or damage.

10. Home maintenance

ZEN & ART guarantees optimum room hygiene conditions with its specialised cleaning staff who carry out thorough cleaning and disinfection before guests arrive and after their departure. In addition, the beds will be cleaned and made up daily. Stays of more than 4 nights include a weekly change of bed linen and towels. With regard to towels, in the interests of environmental conservation, you are kindly requested not to throw them on the floor for replacement unless absolutely necessary.

11. Courtesy towards others

In consideration of the other guests, we ask you to respect those who wish to sleep. For this reason, please do not raise your voice after 22:00. Parties are strictly forbidden unless specifically authorised.

12. Data protection

The confidentiality and privacy of all personal information provided by guests will be maintained. The data is entered into the ZEN & ART system for booking and contact information purposes. In accordance with European data protection legislation, guests may rectify or delete their data at any time. If you have any questions or require further information on this matter, please contact us at info@zenandart.pt.

13. Civil liability

ZEN & ART is not responsible for damage caused by guests, loss, theft or accidents inside or outside the room. If guests leave the key in the lock and it is necessary to call a technician, the respective charges will be attributed to the guests.

14. Your rights of access

In addition to the daily cleaning services, our staff or maintenance team may need access to your room if there is an unforeseen problem, to investigate a complaint you have made or to carry out certain routine checks on the property. Should this occur, we will do our best to inform you in advance of the date and time we will need access.

15. Our right to evict

We may terminate our contract with you and ask you to leave your accommodation immediately if

- We believe that you or your company have committed a breach of these terms and conditions;

- We consider that your behaviour or that of your company puts the safety of our visitors or our staff at risk;

- Complaints of antisocial or unacceptable behaviour are made against you or your company;

- You or your company cause irreparable damage to the property or its contents;

- Exceeding the maximum occupancy limit of your accommodation.

16. Events beyond our control

We will not be liable for any failure to fulfil our obligations under these terms and conditions caused by an event beyond our control.

An event beyond our control means any act or event beyond our reasonable control, including, without limitation, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion or failure of public or private telecommunications networks.

17. Miscellaneous

Guests may not use the rooms for commercial or immoral purposes.

ZEN & ART reserves the right to modify the information contained on its website for online bookings at any time and is the sole owner of its content.

If guests have requested a specific room, every effort will be made to fulfil their wishes, but we reserve the right to change the room initially allocated.

These terms and conditions are governed by Portuguese law and the exclusive jurisdiction of the Portuguese courts.

18. If you have a problem or a complaint

We take great care to ensure that our property is of the highest standard. However, if you have a problem with your room, please contact us immediately and give us the opportunity to resolve it. Please contact our team by phone on or email info@zenandart.pt. We will work with you to ensure that all complaints are investigated and resolved as quickly and efficiently as possible.

Enjoy your stay.