Privacy Policy

Last updated: 17 November 2024

A Zen and Art (accessible at https://zenandart.pt) values the privacy of its users and is committed to protecting the personal information provided to us. This Privacy Policy explains how we collect, use, disclose and protect your information.

1. Information collected

We collect the following personal data from users:

  • Personal DataName, e-mail address, address and telephone number.
  • Navigation DataInformation about the device, IP address, browser type, pages visited and length of stay.
  • CookiesWe use session cookies, analysis cookies and marketing cookies to improve the user experience and collect statistical data on the use of the site.

2. Data Collection Purposes

The data collected is used for the following purposes:

  • Booking ManagementProcessing and managing bookings made by users via our website.
  • MarketingSending promotional communications and newsletters to users who consent to receive this type of communication.
  • Analyses and improvementsUse of analysis tools (such as Google Analytics) to evaluate site performance and improve the user experience.

3. Sharing Information with Third Parties

We do not sell, rent or disclose your personal information to third parties, except when necessary to fulfil legal obligations or when using service providers. Data may be shared with:

  • Google AnalyticsFor analysing traffic and user behaviour on the site.
  • RoomRaccoon: For the management of reservations and related operations.

The data collected by these platforms is processed in accordance with their own privacy policies.

4. Cookies and Tracking Technologies

We use cookies to improve the browsing experience on our website. Cookies are small files stored on the user's device that help analyse traffic and personalise content. The types of cookies we use include:

  • Session Cookies: Keeps your browsing information during your visit to the site.
  • Analysis CookiesUsed to collect statistical data on the use of the site (e.g. via Google Analytics).
  • Marketing CookiesUsed to display relevant adverts to users.

You can control and/or delete cookies in your browser settings. Please note that disabling cookies may affect the functionality of the website.

5. Data Security

We adopt appropriate security measures to protect user data from unauthorised access, alteration, disclosure or destruction. We use encryption and other security technologies to ensure the protection of your data.

6. Users' rights

According to the General Data Protection Regulation (GDPR), users have the following rights:

  • Right of AccessYou can request a copy of your personal data that is stored by us.
  • Right of RectificationYou can request the correction of any incorrect or incomplete personal data.
  • Right to erasureYou can request the deletion of your personal data.
  • Right to Data PortabilityYou can request that your data be transferred to another organisation, if applicable.
  • Right of OppositionYou can object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us by e-mail: info@zenandart.pt.

7. Links to Third Party Sites

Our site may contain links to other websites. We have no control over these sites and are not responsible for their privacy policies. We recommend that you read the privacy policies of any third party website before providing personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the update date will be modified accordingly. We recommend that you review this page regularly to stay informed about how we protect your information.

9. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • E-mail: info@zenandart.pt
  • AddressRua Dr Paulo Sá, nº2, 4520-219, Santa Maria da Feira, Portugal